How do I get in touch with the customer service department?
For customer care and questions regarding your order, please e-mail us at email@example.com.
Where can I find your privacy policies?
How do I know my credit card information is being safely handled?
Ordering from Fox's online is safe and secure. All transactions will be on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. Your credit card information is never reused except to issue refunds. For your own safety, please do not ever use e-mail to send us your credit card information! Use the secure ordering process instead.
Do you sell product online?
At this time we are not selling product on our website. Only giftcards are for purchase. Actual product is currently sold only in our store locations which you can find on our locations page. We may introduce select product in the future but at this time this is not an ecommerce website.
How do I place a giftcard order?
Ordering from Fox's is simple and convenient. After selecting your product, click on "ADD TO CART" to place the product in your Shopping Cart. Repeat this step any giftcards you wish to purchase. When you're finished, simply click on "SHOPPING CART." At this point, you'll be able to increase or decrease the quantity of each item selected or remove any unwanted items. Once everything is correct, either login using your user name and password or register with us so we may process your orders easier. Follow the prompts as to the shipping and billing options you prefer, enter your credit card info and submit your order. Please note that your credit card may not show the charge until your order has shipped.
How will I know my order was processed/what the status is?
When you place an order with Fox's, you will receive an order confirmation via e-mail. You may also e-mail us at firstname.lastname@example.org to check the status of your order.
Do you charge sales tax?
Fox's collects the appropriate sales tax for each county in the state of New York, New Jersey, Connecticut, Illinois, Georgia and Florida on all orders shipped.
Do you backorder items?
We do not currently allow for backorders.
How quickly will my order be shipped?
All orders will be shipped within 72 hours (business days only) of your order being approved. If an order requires a communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone). Orders placed on Saturday and Sunday will be processed within 24 to 72 hours of the next business day. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
Do you ship internationally or to APOs/FPOs?
International shipping is not available at this time.
I ordered my items with priority shipping - when will it ship?
Priority Orders (next day, 2nd and 3rd day orders) will be shipped the same day if processed and finalized by 2pm, Eastern Standard Time on a business day.
How much are the shipping charges?
Shipping Charges are calculated by weight and final destination of the package as well as method chosen. Please consult UPS.com for more information. Orders over $50 are shipped free of charge.
Returns and Refunds
Giftcards are nonrefundable.