Shop Jewelry | Shop Apparel | Shop Handbags | Shop Gift Cards
faqs
Contact Us
How do I get in touch with the customer service department?
For customer care and questions regarding your order, please call the customer service number at 1-(877)-241-7613 or e-mail customerservice@foxs.com.
Security
Where can I find your privacy policies?
We know that protecting your privacy is of the upmost importance to you and we value protecting your personal information at Fox's. For more information about how we protect your privacy, please click on the Privacy Policy link at the bottom of this page.
How do I know my credit card information is being safely handled?
Ordering from Fox's online is safe and secure. All transactions will be on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. Your credit card information is never reused except to issue refunds. For your own safety, please do not ever use e-mail to send us your credit card information! Use the secure ordering process instead.
Ordering
How do I place an order?
Ordering from Fox's is simple and convenient. Take your time browsing through the site's many offerings. After selecting your product, click on "ADD TO CART" to place the product in your Shopping Cart. Repeat this step for all the products you wish to purchase. When you're finished, simply click on "SHOPPING CART." At this point, you'll be able to increase or decrease the quantity of each item selected or remove any unwanted items. Once everything is correct, either login using your user name and password or register with us so we may process your orders easier. Follow the prompts as to the shipping and billing options you prefer, enter your credit card info and submit your order. Please note that your credit card may not show the charge until your order has shipped.
How will I know my order was processed/what the status is?
When you place an order with Fox's, you will receive an order confirmation via e-mail. You may also call 1-(877)-241-7613 toll free and speak to a customer care representative to check the status of your order.
Do you charge sales tax?
Fox's collects the appropriate sales tax for each county in the state of New York, New Jersey, Connecticut, Illinois, Georgia and Florida on all orders shipped.
Do you backorder items?
We do not currently allow for backorders.
Shipping
How quickly will my order be shipped?
All orders will be shipped within 72 hours (business days only) of your order being approved. If an order requires a communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone). Orders placed on Saturday and Sunday will be processed within 24 to 72 hours of the next business day. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
Do you ship internationally or to APOs/FPOs?
International shipping is not available at this time.
I ordered my items with priority shipping - when will it ship?
Priority Orders (next day, 2nd and 3rd day orders) will be shipped the same day if processed and finalized by 2pm, Eastern Standard Time on a business day.
How much are the shipping charges?
Shipping Charges are calculated by weight and final destination of the package as well as method chosen. Please consult UPS.com for more information. Orders over $50 are shipped free of charge.
Returns and Refunds
Return Policy & Guarantee
If, for any reason, you are not completely satisfied with your purchase from www.foxs.com, simply return the product(s) and order number to us within 3 days of delivery and we will credit your account for the full amount of the purchase less shipping. Please contact customerservice@foxs.com or call 1-(877)-241-7613 with your order # and item you would like to return and why to receive an RMA shipping tag. The only exception to this are non-refundable, customizable items such as our monogrammed necklaces which will be clearly marked on the product's information page.
If your package was damaged in shipment by the carrier, retain the box and the merchandise and notify us immediately at 1-(877)-241-7613. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
Returns will be paid for by Fox’s. Returns may be returned to any Fox’s retail location or mailed to:
Attn: Returns
Fox's
79 Main Street
Mineola, NY 11501
Please be sure to include your packing slip and a note with your name and order number.
Refunds will be issued within 5 days from receipt of damaged goods.